Feedback or Else

Filed under: My Friends at eBay — acarlover at 4:08 pm on Monday, February 4, 2008

I never imagined that my first job would do so much to prepare me for the world of business. Not in that “sell anything to anybody” way that so many people seem to think is something to be proud of, but for giving me a sense of ethical business. My first job was selling Mazda’s in 1978. I know, ethics and selling cars. Doesn’t seem like a likely match, but bringing ethics into everyday life, even work, is something I was raised with. Selling cars was a way to fulfill my responsibility to my family. Making sure everyone is happy and safe with what they buy was my responsibility to my customers. No questions…

I remember a single mother coming in to buy a car. I helped her find something she was very happy with but I found out later that the mechanics didn’t think the car would last long. I didn’t waste a minute in calling her up, telling her what I just learned, and offering her every cent she paid toward a more reliable car if she wanted to swap it. It may not have been what the bosses would have called “smart business” but it was good business. Honest business. This has been my philosophy throughout my career. I’ve been in situations where I’ve felt that I didn’t get what I paid for; where I’ve felt used, taken advantage of, cheated. We all know what that feels like. The last thing I ever want is to bring those feelings to another person. I like to know I am doing the right thing.

A few weeks ago a woman actually tried to BLACKMAIL me on eBay. She wanted money to leave me positive feedback after I fully refunded her money for a necklace she wasn’t happy with. I reported her to eBay and they told me to ignore it and hope the problem would go away (seems like the same way they handle all of their problems). Sure enough, when I didn’t pay her off she left me terrible feedback because I wouldn’t shell out on top of the full refund I had already given her. My feelings are hurt and I am rather stunned by this new breed of scam artist on eBay. I guess we should have seen it coming. eBay is looking into it, but they clearly have bigger issues to ignore than this.

People have trusted me in buying exotic cars worth hundreds of thousands of dollars But this miserable individual, who received a full refund for a gorgeous piece of Tiffany jewelry wanted money in exchange for positive feedback. I have nothing to be ashamed of and will NEVER pay a liar and a fraud.

The lady who ended up with the necklace had it authenticated and is truly thrilled with it. So the necklace is with someone who loves it and bought it as a gift for her mother. I guess I’m happy at the outcome, just mad that there are creeps like this trolling the halls of eBay.

2 Comments »

587

Comment by Mindy

February 10, 2008 @ 7:24 am

Hi Diane; that is so outrageous! I read her mean feedback, and think you should go to http://www.squaretrade.com/cnt/jsp/odr/overview_odr.jsp (I fear I sound like I’m advertising for them, but I got an unfounded negative once, and they removed it for me). It won’t take you long to file a ‘case’, and it will cost you $29.95, but that will be worth it to get her mean comment removed; it will take about 2 weeks. Take care! Mindy

589

Comment by acarlover

February 10, 2008 @ 11:07 am

Dear Mindy,

Thank you so much for your idea for Square trade. You are BRILLIANT! I filed this morning and hope they can take care of this. This buyer was so unreasonable! This really broadsided me….I tried to be polite, but this person made it very difficult. The advice from ebay to ignore her, she’ll go away, didn’t quite work out…They are changing the feedback forum and actually making it easier for buyers to trash sellers with no consequences. When I pointed this out, they quickly changed the subject to, “Your rates will be going down…” I’m surprised they didn’t ask, “Did you loose weight?”

Anyway, I hope square trade can make this go away. Its too bad ebay doesn’t step it at some point and do something. It makes me wonder what all those employees do all day.

Its always so great to hear from you. I have had some emails from some of the other wonderful people I have met on ebay and everyone has been so supportive. Thats the upside of this mess. For this one unreasonable ebayer, there are so many amazing people I have met through ebay, it’s still an enjoyable experience.

Again, thank you very much for your friendship and advice.

Warmest wishes,

Diane

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