Last weekend, I went into my local Tiffany & Co. to have a clasp fixed and they reminded me why buying fine jewelry is a fine investment. The young lady at the repair counter was gracious, charming, and well mannered. Not only would they fix the clasp, they would put another clasp on for extra safety. I was taken aback. This was a 40 year-old bracelet and they were willing to modify it with no cost. Hewlett-Packard won’t even talk to me about my two-year old printer and here Tiffany will offer free work with a smile. I even offered to pay; they wouldn’t hear of it.

This is a wonderful case of a company standing behind their product and actually respecting their customers. I decided after my printer broke that HP’s customer service didn’t make it a smart buy, but I’ll always appreciate Tiffany’s for appreciating me. Even better, they didn’t ask for a serial number or receipt, they knew it was their bracelet and showed a level of class and decency that’s hard to find in any other business of that size.

On my way out, I picked up the latest catalog and had my first chance to admire Paloma Picasso’s new Zellige inspired Marrakesh collection. Working from Moroccan ideas of geometric artistry, Picasso created another interesting collection. While the earrings don’t have as much of a “Picasso” feel as I’m used to, the pendants, bracelets and rings are gorgeous. I am especially happy that I have three of these gorgeous bracelets to list.

With so much debate on state of the economy, it’s a great feeling to walk back into a shop that has always known that great service and great designs will stand the test of time. If anyone has any doubts, I would encourage you to visit your local Tiffany & Co. Now that I’ve had my fix, I will be back to my listings.